Frequently Asked Questions
The single most important factor affecting your pet’s health is nutrition. We all want our pets to live longer and healthier lives. We can accomplish this with exercise, good vet care, and the best possible nutrition that we can provide.
Our current product offering is Pet Diet Designer for Windows (PDD Beta).
Versions for Mac OS, Tablets, and Mobile will be available in the future.
We encourage you to renew your subscription while it is still active since this will lock in the renewal pricing for the next year and ensure uninterrupted access to technical support services and updates.
If you're considering whether or not to renew at this time, please keep in mind that an active subscription entitles you to unlimited technical support and new releases.
You can place an order for Pet Diet Designer products over the Web using our secure ordering system.
Please note that to fulfill your order, we require the names and e-mail addresses of each end user. This is to ensure quicker turnaround and access to software. After placing your order, you will be e-mailed download instructions for the product you purchased as well as the required key to unlock the product. If you need assistance placing your order, please contact sales.
If you buy with a corporate purchase order, an invoice will be mailed the business day following the order. If you want your invoice faxed to you, let us know by e-mailing Sales. You can also view your invoice(s) by logging in to your Pet Diet Designer Support System account.
If you place your order using a credit card, your invoice will be e-mailed to you. The invoice will detail the amount charged to your credit card.
- upgrade to a different license type of the same product within 30 days of the purchase date.
- product purchase error if the product was NOT downloaded.
In most cases the nutrient amount expressed in grams, milligrams, or micrograms per kilogram of body weight (Amt/BW0.75) is inappropriate. Instead, PDD Beta calculates the amount to feed of each nutrient expressed in either grams, milligrams, or micrograms by a predetermined value, based on lifestage, multiplied by the unique energy requirements of your pet (expressed in kcal) and divided by 1000.
The calculations used by PDD Beta are more exact and ideally suited for personalized nutrition.