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Read this to get fast and accurate support.

Support Guidelines

Please read the following carefully. These guidelines ensure that you will receive fast and accurate support and will affect the support response time.

If you don't provide adequate information as described in these guidelines, the support queries will be labeled as low priority.

We value your time as much as we value our own time, therefore customers that follow the support guidelines will always get top priority.

BEFORE YOU REQUEST SUPPORT

Please review the following Learning and Resource areas before you ask us for support. Your questions may have been already answered.

How Do I...

Short tutorials and guidance on installing, configuring, and using our software. Ask a question and, if suitable, we will publish the answer in this section for the benefit of everybody. Search for answers to commonly asked questions.

User Guides

Detailed documentation describing all facets of our software products.

Video Tutorials

Watch and learn how to use our software to create complete and balanced recipes for your pets. Video tutorials are divided into Beginner, Intermediate, and Advanced videos. Hone your pet diet formulation skills.

Community Blogs

Write for us and share your knowledge of pet nutrition.

Community Forums

Ask questions and get answers from our community of knowledgeable pet parents. We have community members of all skill levels. To get support from our staff members, please use our Support Ticket System.

YouTube Channel

Subscribe to our YouTube channel and get updates on our latest videos.

SUPPORT TICKET SYSTEM

Our private Support Ticket System gets the highest priority. Use the Support Ticket System for bugs and issues you may have using our software.

Please do not open tickets asking for release dates of updates. These tickets will be closed. Product updates are always scheduled to be released as soon as possible. Our software undergoes rigorous testing to ensure integrity.

We don't offer support via Email, Skype, TeamViewer or Phone.

Make sure that you create the ticket in the correct category. Tickets created in the wrong category will typically get a late response.

Please do not open tickets referencing multiple issues. If you have more than 1 issue please open a new ticket for each issue.

REQUEST FOOD WIZARD HELP

We will add your food or supplement to the database for you. Please read these guidelines carefully. Requests to add foods or supplements are done by our expert staff. The more information you provide, the better. We will only add foods/supplements for our Pet Diet 365 line of products.

Requests to add foods or supplements must be accompanied with as much detail about the food or supplement as possible. Include manufacturer's email and/or product links.

Please do not make requests for bone-in foods that have to be analyzed by a laboratory at considerable cost. These requests will be deleted.

It may take us weeks to get the data, add the data to a master database, and roll out an update. Requests for updates will be deleted.

Balance your pet's diet

We offer scientific, evidence-based DIY diet formulation to the world of homemade pet food. Take your pet diet formulation skills to the next level with the world's best pet nutrition software. Our software complies with the guidelines set by the 2006 NRC publication, "Nutrient Requirements of Dogs and Cats". This publication is the gold standard for dog and cat nutrition worldwide. Download PDD today and get started designing dog and cat recipes with confidence using our advanced Pet Diet Formulator™. Designing diets is finally fun!

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