1. Flotmarine
  2. General Questions
  3. Wednesday, 13 March 2019
Hi, I bought the software 15 days ago, and I still have not received the license key. Do you think it's normal where should I still wait before sending an email?
Accepted Answer
Accepted Answer Pending Moderation
Hi Flotmarine,

Thank you for contacting us on our forums. Your license key was sent to you on February 28, 2019 but it keeps getting bounced back because of the following error with your email account:

"Delay reason: SMTP error from remote mail server after DATA:
451 too many errors from your ip"

You should contact your email provider and have this fixed.

In the meantime, I have private messaged (pm) you and attached your license key.

To access your private messages, look at the top of the Pet Diet Designer website when you are logged in. You will see a mail letter icon. Click this icon to view your private messages.

Animal Nutritionist and Lead Developer for Pet Diet Designer
  1. more than a month ago
  2. General Questions
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