1. jasminebass
  2. Bug Reports
  3. Friday, 08 February 2019
Hey all,
So, my PDD won't open. A window pops up and says " PDDO3.Win has stopped working. HELP!

And in the problem details it has the following:
Problem Signature 03: 562cf23b
Problem Signature 04: System.Xml
Problem Signature 05: 4.0.30319.18408
Problem Signature 06: 52311172
Problem Signature 07: 976
Problem Signature 08: 27
Problem Signature 09: System.TypeInitialization
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Accepted Answer Pending Moderation
0
Votes
Undo
Hello jasminebass,

In Windows Explorer, go to C:\Users\<your username>\AppData\Local\Pet_Diet_Designer,_Inc\PDD03.Win.exe_Url_xvyljk4223l4nzvz0bulz20uoiiqnims\0.88.3.0

Note: you will probably have a different string of characters than "xvyljk4223l4nzvz0bulz20uoiiqnims"

You should see a file called user.config

Delete this file "user.config"

Restart PDD.

Let me know if this works for you.

Rene
Animal Nutritionist and Lead Developer for Pet Diet Designer
  1. one week ago
  2. Bug Reports
  3. # 1
Accepted Answer Pending Moderation
0
Votes
Undo
Rene,

I only got to ... User> My UserInfo>AppData>Local>... the only thing in that folder is DVO, no PDD.
  1. one week ago
  2. Bug Reports
  3. # 2
Accepted Answer Pending Moderation
0
Votes
Undo
Hello jasminebass,

Can you uninstall and then re-install PDD?

Rene
Animal Nutritionist and Lead Developer for Pet Diet Designer
  1. one week ago
  2. Bug Reports
  3. # 3
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