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  1. MaryAnn Aquilino
  2. Getting Started
  3. Wednesday, 20 February 2019
Hi, I tried to open the app today and it won't open. When I tried to ask a question on the support page, the drop down menus pop open and closed immediately and won't let me make a selection for anything. I haven't used the app in a while, but I remember I activated it as I remember using it. I tried downloading it again, and was going to try putting in the license key again, but the app still won't open. I know there was an issue when I first purchased it, and they had to send another license key. But I did get it activated. Can you please tell me what I need to do to get this to work? Thanks.
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Hi Maaquilino,

Please follow the instructions below.

In Windows Explorer, go to C:\Users\<your username>\AppData\Local\Pet_Diet_Designer,_Inc\PDD03.Win.exe_Url_xvyljk4223l4nzvz0bulz20uoiiqnims\0.88.3.0

Note: you will probably have a different string of characters than "xvyljk4223l4nzvz0bulz20uoiiqnims"

You should see a file called user.config

Delete this file "user.config"

Restart PDD.

Let me know if this works for you.

Rene
Animal Nutritionist and Lead Developer for Pet Diet Designer
  1. more than a month ago
  2. Getting Started
  3. # Permalink
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Balance your pet's diet

We offer scientific, evidence-based DIY diet formulation to the world of homemade pet food. Take your pet diet formulation skills to the next level with the world's best pet nutrition software. Our software complies with the guidelines set by the 2006 NRC publication, "Nutrient Requirements of Dogs and Cats". This publication is the gold standard for dog and cat nutrition worldwide. Download PDD today and get started designing dog and cat recipes with confidence using our advanced Pet Diet Formulator™. Designing diets is finally fun!

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