1. Maaquilino
  2. Uncategorized
  3. Wednesday, 20 February 2019
Hi, I tried to open the app today and it won't open. When I tried to ask a question on the support page, the drop down menus pop open and closed immediately and won't let me make a selection for anything. I haven't used the app in a while, but I remember I activated it as I remember using it. I tried downloading it again, and was going to try putting in the license key again, but the app still won't open. I know there was an issue when I first purchased it, and they had to send another license key. But I did get it activated. Can you please tell me what I need to do to get this to work? Thanks.
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Hi Maaquilino,

Please follow the instructions below.

In Windows Explorer, go to C:\Users\<your username>\AppData\Local\Pet_Diet_Designer,_Inc\PDD03.Win.exe_Url_xvyljk4223l4nzvz0bulz20uoiiqnims\0.88.3.0

Note: you will probably have a different string of characters than "xvyljk4223l4nzvz0bulz20uoiiqnims"

You should see a file called user.config

Delete this file "user.config"

Restart PDD.

Let me know if this works for you.

Rene
Animal Nutritionist and Lead Developer for Pet Diet Designer
  1. more than a month ago
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  3. # Permalink
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When I go to C:\Users\<your username>\ there's no AppData listed to select.
  1. more than a month ago
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I did a search on the C: drive and a file called user.config for PDD did display. Should I just delete it there?
  1. more than a month ago
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Deleted it and app starts now. Is there anything else I need to to do? Thanks.
  1. more than a month ago
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Hi Maaquilino,

Everything looks good.

Rene
Animal Nutritionist and Lead Developer for Pet Diet Designer
  1. more than a month ago
  2. Uncategorized
  3. # 4
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