Pet Diet Designer Logo ← PDD Home
  Sign In   Register

PDD will not run after windows 11 update

DISCUSSION FORUMS

  Wednesday, 19 June 2024
  131 Visits
0
Votes
Undo
Windows 11 did an update and I'm unable to get PDD to run. I found previous posts about deleting a config file. I was not able to find the path specified. I was able to find a file called "C:\Program Files (x86)\Pet Diet Designer\Pet Diet Designer\PDD03.Win.exe.config". When I deleted it and restarted windows and tried to run PDD it would still not run.
Accepted Answer
0
Votes
Undo
Step 1
-------------

In Windows Explorer, type %LOCALAPPDATA% in the address bar and press ENTER


Step 2
--------------

Double click on the following folder:

Pet_Diet_Designer,_Inc


Step 3
--------------

You should see a folder like the following:

PDD03.Win.exe_Url_xvyljk4223l4nzvz0bulz20uoiiqnims

Note: you will probably have a different string of characters than "xvyljk4223l4nzvz0bulz20uoiiqnims"

Double click this folder and you should see a sub folder "0.88.3.0"

Double click on this folder.

You should see a file called user.config

Delete this file "user.config"


Step 4
---------------

Restart PDD Beta
Hi Patrick. You deleted the wrong file. Please re-install PDD Beta and report back here your results.
1 month ago
·
#4064
0
Votes
Undo
What file should I delete?
You have to do a re-install first. Then report back if it works or not.
1 month ago
·
#4066
0
Votes
Undo
Reinstall what? I undeleted the log file and (no big shocker) the program still doesn't load. Are you trying to say that I need to uninstall and re-install the program?
1 month ago
·
#4067
0
Votes
Undo
Uninstalled and reinstalled. Does not open.
Accepted Answer
0
Votes
Undo
Step 1
-------------

In Windows Explorer, type %LOCALAPPDATA% in the address bar and press ENTER


Step 2
--------------

Double click on the following folder:

Pet_Diet_Designer,_Inc


Step 3
--------------

You should see a folder like the following:

PDD03.Win.exe_Url_xvyljk4223l4nzvz0bulz20uoiiqnims

Note: you will probably have a different string of characters than "xvyljk4223l4nzvz0bulz20uoiiqnims"

Double click this folder and you should see a sub folder "0.88.3.0"

Double click on this folder.

You should see a file called user.config

Delete this file "user.config"


Step 4
---------------

Restart PDD Beta
Hi Patrick. We are happy to hear that your issue has been solved. We are locking this post. If you have another issue, please create a new forum post.
  • Page :
  • 1
There are no replies made for this post yet.
Sorry, the discussion is currently locked. You will not be able to post a reply or a comment at the moment.
Image

We offer scientific, evidence-based DIY diet formulation to the world of homemade pet food. Take your pet diet formulation skills to the next level with the world's best pet nutrition software.

Our software complies with the guidelines set by the 2006 NRC publication, "Nutrient Requirements of Dogs and Cats". This publication is the gold standard for dog and cat nutrition worldwide.

Shop for

Company

Resources

Software Support

Explore Software

Your Cart