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Can't load PDD software.

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  Tuesday, 08 November 2022
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I cannot load the PDD software. I have purchased before, 9 months ago. Supposedly it's expired. I thought it was for a whole year, I guess I was wrong. I repurchased the software again this morning, downloaded it, and it will not let me load it up. States I need a license key or to buy it again with I click the PDD app. Please help, I have clients that need their formulas on time for their pets.
Accepted Answer
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Lauren, type the following into File Explorer and replace "<your_login_username>" with your own login username

C:\Users\<your_login_username>\AppData\Local\Pet_Diet_Designer,_Inc

You should see a folder like this "PDD03.Win.exe_Url_xvyljk4223l4nzvz0bulz20uoiiqnims"

You will have a different string of characters instead of "xvyljk4223l4nzvz0bulz20uoiiqnims"

Double click on this folder and you will see a folder called "0.88.3.0"

Next drill down on the folder "0.88.3.0"

You will see a file called user.config.

Delete this file and start PDD Beta.
Lauren Hawkins set the post as Critical priority — 2 months ago
Lauren Hawkins set the type of the post as  Issue — 2 months ago
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Please follow the solution on this web page to solve your issue:

https://www.petdietdesigner.com/en/faqs/pdd-beta/troubleshooting/pdd-won-t-start-how-do-i-fix-this
2 months ago
·
#3346
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There is no user.config file on my computer anywhere. I have searched high and low for it. It still won't load. What else could be the problem?
0
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Can you show how you are trying to find the user.config file?
Accepted Answer
0
Votes
Undo
Lauren, type the following into File Explorer and replace "<your_login_username>" with your own login username

C:\Users\<your_login_username>\AppData\Local\Pet_Diet_Designer,_Inc

You should see a folder like this "PDD03.Win.exe_Url_xvyljk4223l4nzvz0bulz20uoiiqnims"

You will have a different string of characters instead of "xvyljk4223l4nzvz0bulz20uoiiqnims"

Double click on this folder and you will see a folder called "0.88.3.0"

Next drill down on the folder "0.88.3.0"

You will see a file called user.config.

Delete this file and start PDD Beta.
Pet Diet Designer selected the reply #3348 as the answer for this post — 2 months ago
Pet Diet Designer locked this post — 2 months ago
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