FAQs - PDD Beta

Get bite-sized answers to important questions about our PDD Beta product.

Troubleshooting

PDD won't start! How do I fix this?

This is a known issue with Microsoft updates. Sometimes an update will corrupt the user.config file in PDD. If you…

This is a known issue with Microsoft updates. Sometimes an update will corrupt the user.config file in PDD. If you have successfully installed and used PDD and then one day nothing happens when you try to start PDD, follow the instructions below to delete the corrupt user.config file. Once the user.config file is deleted, PDD will restart and create a new user.config file automatically.

In Windows Explorer, go to C:\Users\\AppData\Local\Pet_Diet_Designer,_Inc\PDD03.Win.exe_Url_xvyljk4223l4nzvz0bulz20uoiiqnims\0.88.3.0

Note: you will probably have a different string of characters than "xvyljk4223l4nzvz0bulz20uoiiqnims"

You should see a file called user.config

Delete this file "user.config"

Restart PDD.

0 answers54 viewsPosted 4 months agoby admin
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We offer scientific, evidence-based DIY diet formulation to the world of homemade pet food. Take your pet diet formulation skills to the next level with the world's best pet nutrition software.

Our software complies with the guidelines set by the 2006 NRC publication, "Nutrient Requirements of Dogs and Cats". This publication is the gold standard for dog and cat nutrition worldwide.

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