FAQs - PDD Beta

Get bite-sized answers to important questions about our PDD Beta product.

Download and Install

How do I install on a second desktop?

Please use the link from the original download email that was sent to you when you purchased to download and…

Please use the link from the original download email that was sent to you when you purchased to download and install on a second computer.

Next, use the license key email to activate the software.

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License Key and Activation

How do I apply my license key?

Double click your license key file to open it in Notepad. Select the entire key and copy to the clipboard…

Double click your license key file to open it in Notepad. Select the entire key and copy to the clipboard (no trailing or leading spaces). Paste the key into the evaluation dialog. If you get an error message then make sure you are connected to the internet. If you are connected and still get an error message, then disable your antivirus software and/or your firewall. If all of this fails then contact support.

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Subscriptions and Renewals

How do I apply my new license key when I renew a subscription?

When you renew your PDD subscription you don't have to do anything, even though the software will say your license…

When you renew your PDD subscription you don't have to do anything, even though the software will say your license has expired. The renewal lets you take advantage of support and updates. You don't need to uninstall PDD or try to apply the new key if your current installation is working fine.

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Backup and Restore Data

How do I back up my data when reinstalling the PDD software?

Before re-installing the PDD software, please make a backup of the PDD data file. All of your entered pets, recipes,…

Before re-installing the PDD software, please make a backup of the PDD data file. All of your entered pets, recipes, and user-defined foods/supplements can be found in one file.

To copy the data file to a thumb drive, follow the instructions below:

 1) In Windows Explorer type %appdata% (with the percent signs) in the menu bar and press enter. You will go to the "application data" folder.
2) Scroll to the bottom and look for a file called "pdd03.sdf". When you find this file, just copy it. This file contains all your data.
3) Uninstall the PDD software program.
4) Download and install PDD from the link provided in your download email.
5) After reinstalling, check to see if your data still exists. It should. If not, then go to Step 6.
6) In Windows Explorer type %appdata% (with the percent signs) in the menu bar and press enter. You will go to the "application data" folder. Copy the old data file (pdd03.sdf) to this directory and choose to overwrite the existing data file that was created when you installed PDD. You should now have all of the data for your pets and recipes.

Re-apply the license key (from the link provided in your license key email), if you need to.

That's it...

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How do I backup my data?

There is only one file which holds all of your pet and recipe data. Follow the instructions below to make…

There is only one file which holds all of your pet and recipe data. Follow the instructions below to make a copy of this file. You should store this file on a thumb drive or some other storage media apart from your computer.

In Windows Explorer type %appdata% (with the percent signs) in the menu bar and press enter. You will go to the "application data" folder. Scroll to the bottom and look for a file called "pdd03.sdf". When you find this file, just copy it. This file contains all your data.

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How do I copy my PDD data to another computer?

First make sure that PDD on the old computer is updated to latest version. The top of your screen should…

First make sure that PDD on the old computer is updated to latest version. The top of your screen should say "Pet Diet Designer (v.88.3)"

You will need your data file (which holds all of your recipes) and your original license key which was emailed to you when you purchased PDD.

Copy the data file on the old computer to a thumb drive. To do this, follow the instructions below:

In Windows Explorer type %appdata% (with the percent signs) in the menu bar and press enter. You will go to the "application data" folder. Scroll to the bottom and look for a file called "pdd03.sdf". When you find this file, just copy it. This file contains all your data.

On your new computer, download and install PDD from the link sent to you in your download email.

After successfully installing PDD you will have a new copy with only sample recipes. To get your own recipes, close PDD for Windows.

In Windows Explorer type %appdata% (with the percent signs) in the menu bar and press enter. You will go to the "application data" folder. Copy the old data file (pdd03.sdf) to this directory and choose to overwrite the existing data file that was created when you installed PDD. You should now have all of the data for your pets and recipes.

Re-apply the license key.

That's it...

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How do I move my PDD software to another computer?

HOW TO BACKUP YOUR DATA There is only one file which holds all of your pet and recipe data. Follow…

HOW TO BACKUP YOUR DATA

There is only one file which holds all of your pet and recipe data. Follow the instructions below to make a copy of this file. You should store this file on a thumb drive or some other storage media apart from your computer.

In Windows Explorer type %appdata% (with the percent signs) in the menu bar and press enter. You will go to the "application data" folder. Scroll to the bottom and look for a file called "pdd03.sdf". When you find this file, just copy it. This file contains all your data.

HOW TO REINSTALL YOUR DATA ON ANOTHER COMPUTER

Download and install PDD on a new computer using the link from the Download email. After successfully installing PDD you will have a new copy with only sample recipes. To get your own recipes, close PDD for Windows.

In Windows Explorer type %appdata% (with the percent signs) in the menu bar and press enter. You will go to the "application data" folder. Copy the old data file (pdd03.sdf), which you backed up to a thumb drive (see above), to this directory and choose to overwrite the existing data file that was created when you installed PDD. You should now have all of the data for your pets and recipes.

Apply the license key that was sent to you in the License Key email.

That's it...

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How do I re-install on a new PC and copy over my existing pet diet profiles?

HOW TO BACKUP YOUR DATA There is only one file which holds all of your pet and recipe data. Follow…

HOW TO BACKUP YOUR DATA

There is only one file which holds all of your pet and recipe data. Follow the instructions below to make a copy of this file. You should store this file on a thumb drive or some other storage media apart from your computer. In Windows Explorer type %appdata% (with the percent signs) in the menu bar and press enter. You will go to the "application data" folder. Scroll to the bottom and look for a file called "pdd03.sdf". When you find this file, just copy it. This file contains all your data.

HOW TO REINSTALL YOUR DATA ON ANOTHER COMPUTER

Download and install PDD on a new computer using the link from the Download email. After successfully installing PDD you will have a new copy with only sample recipes. To get your own recipes, close PDD for Windows.

In Windows Explorer type %appdata% (with the percent signs) in the menu bar and press enter. You will go to the "application data" folder. Copy the old data file (pdd03.sdf), which you backed up to a thumb drive (see above), to this directory and choose to overwrite the existing data file that was created when you installed PDD. You should now have all of the data for your pets and recipes.

Apply the license key that was sent to you in the License Key email.

That's it...

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How do I restore my data?

Assuming you have backed up your data and your program has become corrupted and you have uninstalled and reinstalled the…

Assuming you have backed up your data and your program has become corrupted and you have uninstalled and reinstalled the program or you are installing the program on another computer.

In Windows Explorer type %appdata% (with the percent signs) in the menu bar and press enter. You will go to the "application data" folder. Copy the old data file (pdd03.sdf) to this directory and choose to overwrite the existing data file that was created when you installed PDD. You should now have all of the data for your pets and recipes.

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If you wish to keep the recipes that you have created then you have to copy your data file to the new computer. There is only one file to copy. In Windows Explorer type %appdata% (with the percent signs) in the menu bar and press enter. You will go to the "application data" folder. Scroll to the bottom and look for a file called "pdd03.sdf". If you find this file then copy it to a thumb drive. This file contains all your data.

On the computer that you want to copy the data file too, also type %appdata% (with the percent signs) in the menu bar and press enter. You will go to the "application data" folder of the new computer. Now copy the "pdd03.sdf" file from the first computer to the new computer. This will overwrite the data file with your saved recipes.

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We offer scientific, evidence-based DIY diet formulation to the world of homemade pet food. Take your pet diet formulation skills to the next level with the world's best pet nutrition software.

Our software complies with the guidelines set by the 2006 NRC publication, "Nutrient Requirements of Dogs and Cats". This publication is the gold standard for dog and cat nutrition worldwide.

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